Employers: 1999 - 2010
Listed below are the employers I worked for upon returning to the United States. This period is documented until 2010, when I again moved back to Finland. As in the previous section, supportive documentation highlighting my career has been included.
Highlights: During the summer of 1999, I moved back to the United States and went to work for Motorola. I served the company as a "Business Solutions Manager" from their Fort Worth, Texas facility. At the time, Motorola and Cisco Systems had created a joint-venture known as "Invisix". The goal of this alliance was simply to sell each other's products and services. I was brought into the organization in order to excel business development initiatives. Including, creating revolutionary wireless applications & concepts that would strengthen Motorola's superiority in the wireless industry. I also performed all in-house customer presentations and demonstrations. The applications I created ran over multiple RAN bearers: IS95A, IS95B, CDMAOne, GSM/GPRS. I also possessed access to Motorola's exploratory 4G UMTS network code named "Aspira". Invisix operated four Centers of Excellence (CoE), the hub being in Fort Worth, TX. The others included: San Jose, CA; Tokyo, Japan; and Stockley Park, United Kingdom. All CoEs maintained live RAN connections backhauled to Fort Worth. At the time, the GSM/GPRS span bridging Fort Worth with Stockley Park was the longest dedicated circuit in the world!
As a Business Solutions Manager, I traveled extensively throughout Europe. On a regular basis, I met international customers and represented Motorola at trade-shows. I often visited our European CoE and frequently supported it during customer engagements. I formed internal alliances with product groups to ensure delivery of the most current technology Motorola had to offer. Additionally, I sought out third-party developers of mobile software applications. Upon successful screening, these "killer apps" would be incorporated into our mobile applications portfolio. Such relationships proved extremely beneficial because they enhanced customer presentations, while showcasing the portfolio of devices we manufactured as a company. I thoroughly enjoyed delivering customer presentations to the steady flow of operators that visited our centers. Hearing the challenges they faced inspired me to think outside the box and create solutions that exceeded their expectations. Thus, I always enjoyed follow-up visits and presenting what the team created. During my first four months $2.3 billion in business resulted in Motorola’s favor with the very first customer introductions taking place in the demonstration theaters I managed. First impressions are lasting impressions! As my responsibilities grew, I led the bilateral team launch of Motorola's "Center of Excellence" in San Jose, CA. My duties included: deploying personnel, getting GSM/GPRS base stations operational, designing wireless applications for the CoE, as well as, procurement of devices, hardware, and software.
I thrived in being at the forefront of technological change. A pioneer in a fast-moving, ever-changing, environment. I saw a lot of technological concepts and products at Motorola. This experience would serve me well as my career advanced.
Highlights: In the Fall of 2000, I received an offer from this Fairfax, Virginia based startup. As a manager in the Collaborex "Wireless Data Solutions" consulting practice, I applied my business expertise in wireless. As soon as I joined the team, I was placed in charge of coordinating the system designs for a wireless dispatch/reporting network within the transportation industry. However, as the weeks passed, it became evident that internal corporate pressures were changing the dynamic of the company. Two days before Christmas, I was a part of the first wave of employees laid off by the company. By March the following year, Collaborex had closed its doors entirely.
Losing my job taught the importance of exercising due diligence during the job search and interview process.
Highlights: After less than a week from receiving my pink slip, I went on a cultural study to Egypt. I welcomed the new millennium celebrating next to the Great Pyramid of Giza. The only one of the Seven Wonders of the Ancient World still standing. I used this personal time to formulate my job search strategy. When I returned to the U.S. in February of 2001, I immediately secured a position with the F.B.I.. Through Teksystems, I was hired as a "Senior Product Engineer" on the CALEA test team. In this role, I was responsible for testing and recording intercept scripts. These tests determined if software was complaint with the CALEA framework. If so, certification would be granted and funds from the Department of Justice paid to the manufacturer as compensation. Needless to say, law enforcement depended greatly on the accuracy of such software. Especially, when handed a LAES order from the bench.
My teams role became vacant when the contract with SAIC (prime contractor) expired. It did not renew due to events that followed that year. Although this was a short-lived position, it was a honor to work on a project so important to our country and the security interests of the homeland.
Highlights: In March 2002, I accepted an offer from AT&T as a "Regional Product Manager". In this role, I actively participated in AT&T's network conversion from TDMA to GSM/GPRS. I also maintained expert knowledge on the products and services the company offered in the Washington, D.C. metro market. My experiences with Motorola made me a valued asset in many areas. Especially, as related to my knowledge in: determining network faults, troubleshooting, handset functionality, and coverage area related issues. As an in-house resource, I taught account executives how to profitably deploy data services. I supported my training by using real-life examples from the customers we served. In turn, this promoted a situation where account executives understood the needs of their client better than the customer. This turned them into entrusted advisors that saved companies time and money. As a result, revenue increased 20% during my first quarter.
My position at AT&T offered unique insight into the business obstacles faced by an operator. Including: migrating customers from one network to another, attracting new customers, reducing churn, and creating unique promotions that entice customers. Nonetheless, such challenges enabled me to strengthen my business skills as I crafted training that was: easily understood, based upon a current product & service offering, and applied during customer engagements using present-day-reality that made sense.
ACS Defense Services
Highlights: In December 2002, ACS Defense Services had expressed interest in hiring me for an ongoing project at the National Institute of Justice (NIJ). An agency of the U.S. Department of Justice, responsible for carrying out the "Advanced Generation of Interoperability for Law Enforcement" (AGILE) initiative. NIJ's keen interest in my expertise formulated over many months of on-site visits and meetings with AGILE project team members. During this time, I was actively working on my security clearance. Prior to accepting a formal job offer; one issue that continuously kept resurfacing was my dual U.S. - Finnish citizenship (see “Security Clearance” below). Regardless, ACS extended an offer that was received on 19 December. Soon after, I formally resigned from AT&T Wireless. I started working for ACS on 6 January. For the next four weeks, I worked closely with the Senior Program Manager of AGILE. By the last week in January, my role was canceled. ACS managers explained that dual nationality had increasingly become an “issue” for the officer processing my security clearance. In turn, the officer declined to process my application.
Highlights: In June 2003, Cingular Wireless offered a unique and challenging opportunity managing their wireless data portfolio for the Commonwealth of Virginia. As Cingular's "Regional Manager-Wireless Data Services", my role was to be the subject matter expert and mentor, sales executives could turn to for help in managing their corporate data accounts. I was also in charge of creating a curriculum that taught exactly how to position data products and services amongst our corporate customers. Cingular was in the process of converting its TDMA network to GSM. At the time, account executives were very knowledgeable about voice services. However, their experience with data services was almost non-existent. Thus, my role was crucial. I designed a hands-on approach that shortened the learning curve; making us even more competitive and knowledgeable than our competition. Many of the lessons I taught were learned by sales executives in the field. Here, we would get to know the client, their business, and the specific needs they had. In-house, we would craft applications and indentify products impacting the company’s bottom line. The follow-up visit would consist of delivering a presentation that accounted for the customers current and future needs; supported by the best commercially available products & services. Thoroughly delivered with an understanding of the customers' business and promoting us as the entrusted advisor that saved them time and money. The impact my one-on-one training had was enormous. Voice activations, for example, grew indirectly by 47% as sales reps started to fulfill their data quotas.
Of the many satisfying aspects my position offered, I really enjoyed the latitude I was given to think out-of-the-box. For example, the company needed to aggressively acquire new wireless data customers and reduce churn. Because I possess a broad insight into wireless data services, both domestically and internationally; I soon discovered that manufacturers of GSM equipment required plug and play data solutions. This meant they needed an activated Cingular sim card inside each product they shipped to the customer. Soon, my wireless data activations grew 184.10% and market demand 32%, simply because I discovered a new vertical market and pursued it.
I Live Wireless, Inc.
Highlights: During the Spring of 2004, I moved to Florida and started my own business. One factor influencing this decision was the realization of how popular the market demand for location-based services had become. Specifically, location-based security services (LBSS) and M2M products. I drove with great success such product lines at Cingular Wireless and believed I could do the same for myself!
I founded "I Live Wireless" and positioned myself as a VAR amongst manufacturers that built similar products. However, when seeking partners my criteria was stringent. OEM's had to have a product which could be easily built and customized. The product had to be accessible through the Internet and configurable by OTA commands. The radio interface also needed to be transparent to the customer. Yet, accessible over any commercially available wireless network. The internal resources of my partners needed to include a capable engineering team willing to learn. Software developers had to possess an aptitude for quickly grasping client requirements and implementing solutions based on those needs. In turn, my responsibility adhered to the corporate vision of:
"Enabling Internet management of remote wireless devices specific to industry standards and consumer life styles. Becoming the transparent portal through which data communication, regardless of technological protocol, takes place".
As an entrepreneur, I enjoy taking charge and handling the daily responsibilities of running a company. Especially as relates to creating new products and concepts, team building, working with customers, producing sales and marketing collateral, accounting, cold calling, delivering presentations, making mistakes and learning from them, customer support…………